| TYPE OF COURSE UNIT | Elective Course |
| LEVEL OF COURSE UNIT | Associate Degree |
| YEAR OF STUDY | - |
| SEMESTER | - |
| NUMBER OF ECTS CREDITS ALLOCATED | 5 |
| NAME OF LECTURER(S) | -
|
| LEARNING OUTCOMES OF THE COURSE UNIT |
At the end of this course, the students;
1) Create the infrastructure of the Quality Management System.
2) Have information about the Quality Standards.
3) Use the Quality Standards.
4) Manage Process.
5) Make the analysis of the process.
|
| MODE OF DELIVERY | Face to face |
| PRE-REQUISITES OF THE COURSE | No |
| RECOMMENDED OPTIONAL PROGRAMME COMPONENT | None |
| COURSE DEFINITION | To teach the key concepts and participants that are involved in tourism industry, facilities, and elements of tourism, and to prepare students about hotel management and related courses which they will take in future are the main objectives of this course. |
| COURSE CONTENTS | | WEEK | TOPICS |
|---|
| 1st Week | General informations about course scope, operation and evaluation. | | 2nd Week | Define About Concepts | | 3rd Week | What's Total Quality Management? | | 4th Week | Pioneers of Total Quality | | 5th Week | Corporate Culture and Quality | | 6th Week | Teamwork and Quality | | 7th Week | Repetition | | 8th Week | Mid-term | | 9th Week | Quality and Leadership | | 10th Week | Quality and Planning | | 11th Week | Quality Standards | | 12th Week | Quality and Cost Relationship | | 13th Week | Data Evaluation | | 14th Week | Repetition |
|
| RECOMENDED OR REQUIRED READING | - TKY (Şimşek, T.)
- Kalite Yönetiminde ISO 9000 Uygulamaları (Peşkircioğlu, N.)
- TK (Kavrakoğlu, İ.)
|
| PLANNED LEARNING ACTIVITIES AND TEACHING METHODS | Lecture,Questions/Answers,Project |
| ASSESSMENT METHODS AND CRITERIA | | | Quantity | Percentage(%) |
|---|
| Mid-term | 1 | 30 | | Project | 1 | 20 | | Total(%) | | 50 | | Contribution of In-term Studies to Overall Grade(%) | | 50 | | Contribution of Final Examination to Overall Grade(%) | | 50 | | Total(%) | | 100 |
|
| ECTS WORKLOAD |
| Activities |
Number |
Hours |
Workload |
| Midterm exam | 1 | 1 | 1 | | Preparation for Quiz | | | | | Individual or group work | | | | | Preparation for Final exam | 1 | 40 | 40 | | Course hours | 14 | 3 | 42 | | Preparation for Midterm exam | 1 | 30 | 30 | | Laboratory (including preparation) | | | | | Final exam | 1 | 1 | 1 | | Homework | | | | | Project | 1 | 40 | 40 | | Total Workload | | | 154 |
|---|
| Total Workload / 30 | | | 5,13 |
|---|
| ECTS Credits of the Course | | | 5 |
|---|
|
| LANGUAGE OF INSTRUCTION | Turkish |
| WORK PLACEMENT(S) | No |
| | |
