| TYPE OF COURSE UNIT | Compulsory Course |
| LEVEL OF COURSE UNIT | Associate Degree |
| YEAR OF STUDY | 1 |
| SEMESTER | Second Term (Spring) |
| NUMBER OF ECTS CREDITS ALLOCATED | 4 |
| NAME OF LECTURER(S) | Instructor İsmail Bozkurt
|
| LEARNING OUTCOMES OF THE COURSE UNIT |
At the end of this course, the students;
1) Knows the front office departmanı as concept.
2) Can emphasize the meaning and importance of the front office in the service sector.
3) Can explain in detail all the systems used in the front office.
4) Knows the general operating rules of the front office.
5) Can master all the terms used in the front office in general.
6) They can express themselves more easily with the prepared projects and discussion lessons.
7) Understands the importance of keeping guest satisfaction at the highest level.
8) Can understand the relations between the front office and other departments.
|
| MODE OF DELIVERY | Face to face |
| PRE-REQUISITES OF THE COURSE | No |
| RECOMMENDED OPTIONAL PROGRAMME COMPONENT | None |
| COURSE DEFINITION | Students in Hospitality front office to acquire theoretical and practical knowledge related to organizational structure and operations, and use this information to provide in their professional lives |
| COURSE CONTENTS | | WEEK | TOPICS |
|---|
| 1st Week | General Information About Hospitality Industry Front Office Department | | 2nd Week | Definitions | | 3rd Week | Reservation Procedures | | 4th Week | Reservation Procedures (Hotel Practices) | | 5th Week | Reservation Procedures (Hotel Practices) | | 6th Week | Check-In Procedures (Hotel Practices) | | 7th Week | Check-In Procedures (Hotel Practices) | | 8th Week | Mid-term | | 9th Week | Check-In Procedures (Hotel Practices) | | 10th Week | Check-Out Procedures (Hotel Practices) | | 11th Week | Check-Out Procedures (Hotel Practices) | | 12th Week | Check-out Procedures (Hotel Practices) | | 13th Week | Check-Out Procedures (Hotel Practices) | | 14th Week | Front Office Services and Internal Communication |
|
| RECOMENDED OR REQUIRED READING | 1. Gökdeniz A., Dinç, Y. (2009) Önbüro Operasyonları ve Yönetimi, Detay Yayıncılık, Ankara, Türkiye.
3. Dereli, M., (1991). Otel İşletmeciliğinde Önbüro, TURBAN Turizm A.Ş. Ankara, Türkiye.
4. Braham B., (1993) Hotel Front Office, Stanley Thornes, UK.
|
| PLANNED LEARNING ACTIVITIES AND TEACHING METHODS | Lecture,Questions/Answers,Practice |
| ASSESSMENT METHODS AND CRITERIA | | | Quantity | Percentage(%) |
|---|
| Mid-term | 1 | 40 | | Assignment | 1 | 10 | | Total(%) | | 50 | | Contribution of In-term Studies to Overall Grade(%) | | 50 | | Contribution of Final Examination to Overall Grade(%) | | 50 | | Total(%) | | 100 |
|
| ECTS WORKLOAD |
| Activities |
Number |
Hours |
Workload |
| Midterm exam | 1 | 1 | 1 | | Preparation for Quiz | | | | | Individual or group work | | | | | Preparation for Final exam | 1 | 40 | 40 | | Course hours | 14 | 3 | 42 | | Preparation for Midterm exam | 1 | 25 | 25 | | Laboratory (including preparation) | | | | | Final exam | 1 | 1 | 1 | | Homework | 1 | 11 | 11 | | Total Workload | | | 120 |
|---|
| Total Workload / 30 | | | 4 |
|---|
| ECTS Credits of the Course | | | 4 |
|---|
|
| LANGUAGE OF INSTRUCTION | Turkish |
| WORK PLACEMENT(S) | No |
| | |
