TYPE OF COURSE UNIT	Elective Course
LEVEL OF COURSE UNIT	Bachelor's Degree
YEAR OF STUDY	-
SEMESTER	-
NUMBER OF ECTS CREDITS ALLOCATED	4
NAME OF LECTURER(S)	Professor Gül Kızıltan
LEARNING OUTCOMES OF THE COURSE UNIT	At the end of this course, the students; 1) To learn the historical development of quality and total quality 2) To be able to explain Total Quality Management and its elements 3) To be able to explain the concepts of Accreditation-Calibration and to know the Turkish Accreditation Agency (TÜRKAK) 4) To know the Excellence Model, the EFQM Excellence Model, the establishment purpose of the Turkish Quality Association and the Quality awards in Turkey 5) To know the Total Quality Management Application Steps To be able to distinguish the standard definition, types and standardization concepts. 6) To be able to explain the Quality Control Circles 7) To be able to use the Techniques Used in Quality Control Circles in Problem Solving
MODE OF DELIVERY	Face to face
PRE-REQUISITES OF THE COURSE	No
RECOMMENDED OPTIONAL PROGRAMME COMPONENT	no
COURSE DEFINITION	To introduce the principles of business and social excellence, to provide students with the knowledge and skills to use the model and quality management methodology in all areas of the private and public sectors.
COURSE CONTENTS	WEEK TOPICS 1st Week Quality , General Terms and Core Values and TQM paradigms 2nd Week Historical development of Total Management and quality management 3rd Week Quality control, Quality Assurance and Total Quality Management 4th Week Satisfaction, Retention and Loyalty 5th Week ISO 9000 Quality Management System 6th Week Accreditation, Calibration and EFQM Model 7th Week Midterm 8th Week Turkish Accreditation Agency (TÜRKAK), National and International Quality Awards 9th Week Key Factors Affecting Quality (Strategy, Mission, Vision, Values, Customer Focus and Benchmarking) 10th Week Key Factors Affecting Quality (Process Management, Continuous Improvement (KAIZEN), Teamwork 11th Week Quality Control Circle and its features 12th Week Statistical Quality Control Methods 13th Week Implementation process of total quality management: Planning process 14th Week Implementation process of total quality management: Quality planning technique
RECOMENDED OR REQUIRED READING	https://shgmkalitedb.saglik.gov.tr/ Juran, J.M. ve Godfrey, A.B. (1991) Juran?s Quality Handbook, Mc-Graw Hill. Kaya, S. (ed) (2013) Sağlık Kurumlarında Kalite Yönetimi. Anadolu Üniversitesi Yayınları. Ders notları
PLANNED LEARNING ACTIVITIES AND TEACHING METHODS	Lecture,Discussion,Practice,Questions/Answers
ASSESSMENT METHODS AND CRITERIA	Quantity Percentage(%) Mid-term 1 30 Project 1 20 Total(%) 50 Contribution of In-term Studies to Overall Grade(%) 50 Contribution of Final Examination to Overall Grade(%) 50 Total(%) 100
ECTS WORKLOAD	Activities Number Hours Workload Midterm exam 1 1 1 Preparation for Quiz Individual or group work Preparation for Final exam 14 2 28 Course hours 14 3 42 Preparation for Midterm exam 6 3 18 Laboratory (including preparation) Final exam 1 1 1 Homework 5 3 15 Total Workload 105 Total Workload / 30 3,5 ECTS Credits of the Course 4
LANGUAGE OF INSTRUCTION	Turkish
WORK PLACEMENT(S)	No