TYPE OF COURSE UNIT	Compulsory Course
LEVEL OF COURSE UNIT	Associate Degree
YEAR OF STUDY	2
SEMESTER	Fourth Term (Spring)
NUMBER OF ECTS CREDITS ALLOCATED	5
NAME OF LECTURER(S)	Instructor İsmail Bozkurt
LEARNING OUTCOMES OF THE COURSE UNIT	At the end of this course, the students; 1) Create guest, company and agency profile. 2) Make Front Desk, Cashiering and Housekeeping 3) Make reports 4) Make check-in and Check-out functions.
MODE OF DELIVERY	Face to face
PRE-REQUISITES OF THE COURSE	No
RECOMMENDED OPTIONAL PROGRAMME COMPONENT	None
COURSE DEFINITION	This course aims to enable students to use effectively Fidelio-Opera front and back office program by various applications of computer.
COURSE CONTENTS	WEEK TOPICS 1st Week Introduction to Fidelio-Opera Program 2nd Week Guest Profile 3rd Week Agency and Company Profiles 4th Week Reservation- Options 5th Week Reservation- Options 6th Week Front Desk 7th Week Front Desk 8th Week Mid-term 9th Week Front Desk 10th Week Cashiering 11th Week Cashiering 12th Week Cashiering 13th Week Reports 14th Week Housekeeping
RECOMENDED OR REQUIRED READING	Sökmen, A. (2009). Konaklama İşletmelerinde Opera-PMS Otomasyon Programı.
PLANNED LEARNING ACTIVITIES AND TEACHING METHODS	Practice,Lecture,Presentation
ASSESSMENT METHODS AND CRITERIA	Quantity Percentage(%) Mid-term 1 35 Assignment 1 15 Total(%) 50 Contribution of In-term Studies to Overall Grade(%) 50 Contribution of Final Examination to Overall Grade(%) 50 Total(%) 100
ECTS WORKLOAD	Activities Number Hours Workload Midterm exam 1 1 1 Preparation for Quiz Individual or group work Preparation for Final exam 1 40 40 Course hours 14 4 56 Preparation for Midterm exam 1 30 30 Laboratory (including preparation) Final exam 1 1 1 Homework 1 22 22 Total Workload 150 Total Workload / 30 5 ECTS Credits of the Course 5
LANGUAGE OF INSTRUCTION	Turkish
WORK PLACEMENT(S)	No