At the end of this course, the students; 1) Wiil be able to make a new walk-in reservation by electra. 2) Will be able to make agency and company related reservations. 3) Will be able to make group reservations and do related actions. 4) Will be able to C/I, C/O and other transactions. 5) Will be able to do cashiering transactions. 6) Will be able to control housekeeping duties. 7)
MODE OF DELIVERY
Face to face
PRE-REQUISITES OF THE COURSE
No
RECOMMENDED OPTIONAL PROGRAMME COMPONENT
Computer Operation Systems at Hotel Organizations I
COURSE DEFINITION
This course is an advanced course detailes applied hotel axamples in the field of computer operating system, teaching the special hotel computer software.
COURSE CONTENTS
WEEK
TOPICS
1st Week
Introduction to Elektra hotel automation program and usage of general formats
2nd Week
Setup (Description of user, hotel features, room, department, currency, agency)
3rd Week
Front office operations (reservation operation)
4th Week
Front office operations (reservation operation-continue)
5th Week
Front cash and end of day operations
6th Week
Front cash and end of day operations (continue)
7th Week
Housekeeping operations
8th Week
Midterm
9th Week
Operations of guest relations
10th Week
Sales and marketing operations
11th Week
Back office operations
RECOMENDED OR REQUIRED READING
Onan, Arif Otel Yönetiminde Opera Bilgisayar Programı, Hacettepe Üniversitesi Yayınları Ankara,2008.
PLANNED LEARNING ACTIVITIES AND TEACHING METHODS
Lecture, Practice
ASSESSMENT METHODS AND CRITERIA
Quantity
Percentage(%)
Mid-term
1
35
Quiz
1
10
Total(%)
45
Contribution of In-term Studies to Overall Grade(%)
45
Contribution of Final Examination to Overall Grade(%)
55
Total(%)
100
LANGUAGE OF INSTRUCTION
Turkish
WORK PLACEMENT(S)
No
KEY LEARNING OUTCOMES (KLO) / MATRIX OF LEARNING OUTCOMES (LO)
