At the end of this course, the students; 1) Will be able to make a new singular guest profile and reservation which include the information wanted with opera programme. 2) Will be able to make reservations related to agencies and companies. 3) Will be able to make group reservations and run the work related to group reservations. 4) Will be able to make the various front office procedure such as check- in, check- out. 5) Will be able to make the cashiering procedures. 6) Will be able to make the procedure of housekeeping. 7) Will be able to make the cost control procedures with Food&Beverage programme.
MODE OF DELIVERY
Face to face
PRE-REQUISITES OF THE COURSE
No
RECOMMENDED OPTIONAL PROGRAMME COMPONENT
None
COURSE DEFINITION
Computer operating system's importance at today's hotels; used fields; applied examples; teaching the special hotel computer software, Opera software.
COURSE CONTENTS
WEEK
TOPICS
1st Week
Introduction to opera programme
2nd Week
Guest profiles
3rd Week
Agency and company profiles
4th Week
Reservation
5th Week
Front office
6th Week
Cashiering
7th Week
Housekeeping
8th Week
Mid-term
9th Week
Stock - cost programme
10th Week
Introduction to f&b, main stock data
11th Week
Main sales data, direct purchasing
12th Week
Direct purchasing, returning
13th Week
Transfers
14th Week
Cost control
RECOMENDED OR REQUIRED READING
Onan, Arif Otel Yönetiminde Opera Bilgisayar Programı, Hacettepe Üniversitesi Yayınları Ankara,2008.
PLANNED LEARNING ACTIVITIES AND TEACHING METHODS
Lecture, Practice
ASSESSMENT METHODS AND CRITERIA
Quantity
Percentage(%)
Mid-term
1
30
Quiz
2
10
Total(%)
40
Contribution of In-term Studies to Overall Grade(%)
40
Contribution of Final Examination to Overall Grade(%)
60
Total(%)
100
LANGUAGE OF INSTRUCTION
Turkish
WORK PLACEMENT(S)
No
KEY LEARNING OUTCOMES (KLO) / MATRIX OF LEARNING OUTCOMES (LO)
