TYPE OF COURSE UNIT	Compulsory Course
LEVEL OF COURSE UNIT	Bachelor's Degree
YEAR OF STUDY	2
SEMESTER	Third Term (Fall)
NUMBER OF ECTS CREDITS ALLOCATED	5
NAME OF LECTURER(S)	Associate Professor Gülten Yurtseven
LEARNING OUTCOMES OF THE COURSE UNIT	At the end of this course, the students; 1) Will be able to know the functions, importance, organizational structure, job definitions, duties and responsibilities of the housekeeping department in hotels. 2) Will be able to explain the relations and communication ways of housekeeping department with other departments. 3) Will be able to explain recruitment, in- service training, motivation tecniques of housekeeping's employees and explain the concepts of job programme and plan, productivity and performance standards. 4) Will be able to explain the cleaning materials and their utilization areas used in housekeeping department. 5) Will be able to know the techiques and rules of hygienic cleaning and decoration, personal and water hygiene that housekeeping department should obey. 6) Will be able to know the process of budgeting and control. 7) Will be able to explain the probable accidents and their precautions, the methods of providing security of hotel's and consumers' properties. 8) Will be able to know the laundry services and management in housekeeping department.
MODE OF DELIVERY	Face to face
PRE-REQUISITES OF THE COURSE	No
RECOMMENDED OPTIONAL PROGRAMME COMPONENT	None
COURSE DEFINITION	Housekeeping and its functions; making up rooms; control of rooms' cleanliness; responsibilities of rooms division staff; materials and equipments; handling guests' complaints will be introduced.
COURSE CONTENTS	WEEK TOPICS 1st Week Importance of housekeeping and its organizational structure (practıce-Patalya Thermal Resort Hotel Kızılcahamam) 2nd Week Planning and organization of housekeeping department (practıce-Patalya Thermal Resort Hotel Kızılcahamam) 3rd Week Human resource in housekeeping department (practıce-Patalya Thermal Resort Hotel Kızılcahamam) 4th Week Human resource in housekeeping department (practıce-Patalya Thermal Resort Hotel Kızılcahamam) 5th Week Communication in housekeeping department (practıce-Patalya Thermal Resort Hotel Kızılcahamam) 6th Week Managing materials used in housekeeping department (practıce-Patalya Thermal Resort Hotel Kızılcahamam) 7th Week Cleaning methods and used chemicals in housekeeping department (components used, ph, water hardness) (practıce-Patalya Thermal Resort Hotel Kızılcahamam) 8th Week Mid-term 9th Week Controlling in housekeeping department (practıce-Patalya Thermal Resort Hotel Kızılcahamam) 10th Week Budgeting in housekeeping department (practıce-Patalya Thermal Resort Hotel Kızılcahamam) 11th Week Cleaning and decoration in housekeeping department (practıce-Patalya Thermal Resort Hotel Kızılcahamam) 12th Week The security of customers and hotel equipments (practıce-Patalya Thermal Resort Hotel Kızılcahamam) 13th Week Laundry services, the features and keeping methods of textiles used in hotels (practıce-Patalya Thermal Resort Hotel Kızılcahamam) 14th Week Evaluation (practıce-Patalya Thermal Resort Hotel Kızılcahamam)
RECOMENDED OR REQUIRED READING	Otel İşletmelerinde Kat Hizmetleri Yönetimi; Yrd.Doç.Dr. Meryem AKOĞLAN KOZAK; Detay Yayıncılık, Ankara:2009. Housekeeping Yönetimi; OTED Eğitim Komitesi,Ufuk Matbaacılık Ltd. Sti., 1.Baskı, İstanbul, Nisan 1999. Konaklama İşletmelerinde Kat Hizmetleri Yönetimi; Yrd.Doç.Dr. Orhan Mesut Sezgin.Gazi Kitabevi, Geliştirilmiş 2. Baskı, Ankara 2000.
PLANNED LEARNING ACTIVITIES AND TEACHING METHODS	Lecture, Discussion, Questions/Answers, Practice, Other (DVD)
ASSESSMENT METHODS AND CRITERIA	Quantity Percentage(%) Mid-term 1 30 Quiz 2 10 Project 1 10 Total(%) 50 Contribution of In-term Studies to Overall Grade(%) 50 Contribution of Final Examination to Overall Grade(%) 50 Total(%) 100
LANGUAGE OF INSTRUCTION	English
WORK PLACEMENT(S)	No