TYPE OF COURSE UNIT	Compulsory Course
LEVEL OF COURSE UNIT	Bachelor's Degree
YEAR OF STUDY	2
SEMESTER	Third Term (Fall)
NUMBER OF ECTS CREDITS ALLOCATED	5
NAME OF LECTURER(S)	-
LEARNING OUTCOMES OF THE COURSE UNIT	At the end of this course, the students; 1) Will be able to know the concept of the front office department. 2) Will be able to emphasize the meaning and importance of the front office in the service sector. 3) Will be able to explain all systems used detailed. 4) Will be able to know the rules of the general dominance of front office operation. 5) Will be able to judge all terms used in front Office in general. 6) Will be able to express themselves with the project prepared and in discussion with the provision of courses. 7) Will be able to know the importance of maintaining the highest level to ensure guest satisfaction. 8) Will be able to know the relationships between the front office and other departments in the hotel.
MODE OF DELIVERY	Face to face
PRE-REQUISITES OF THE COURSE	No
RECOMMENDED OPTIONAL PROGRAMME COMPONENT	None
COURSE DEFINITION	This course is designed to educate and prepare students for front office management, functions, computer and reservation systems in front office, night auditing, planning and evaluating operations, revenue management and human resources.
COURSE CONTENTS	WEEK TOPICS 1st Week Structure of tourism ındustry (practıce-Patalya Thermal Resort Hotel Kızılcahamam) 2nd Week Classification of tourism managements (practıce-Patalya Thermal Resort Hotel Kızılcahamam) 3rd Week Features of tourism managements (practıce-Patalya Thermal Resort Hotel Kızılcahamam) 4th Week Features of tourism managements (practıce-Patalya Thermal Resort Hotel Kızılcahamam) 5th Week Front office systems (practıce-Patalya Thermal Resort Hotel Kızılcahamam) 6th Week Front office operations (practıce-Patalya Thermal Resort Hotel Kızılcahamam) 7th Week Front office management and relations with other departments (practıce-Patalya Thermal Resort Hotel Kızılcahamam) 8th Week Mid-term (practıce-Patalya Thermal Resort Hotel Kızılcahamam) 9th Week Reservation (practıce-Patalya Thermal Resort Hotel Kızılcahamam) 10th Week Room sales techniques (practıce-Patalya Thermal Resort Hotel Kızılcahamam) 11th Week Accounts of guests (practıce-Patalya Thermal Resort Hotel Kızılcahamam) 12th Week Planning of front office functions (practıce-Patalya Thermal Resort Hotel Kızılcahamam) 13th Week Front office human resource management (practıce-Patalya Thermal Resort Hotel Kızılcahamam) 14th Week Evaluation of front office services (practıce-Patalya Thermal Resort Hotel Kızılcahamam)
RECOMENDED OR REQUIRED READING	Foster D. Front Office Operations and Administration. Lake Forest, Glencoe, 1991. Kasavana M.B., Brooks R.M. Managing Front Office Operations. Sixth Edition, Educational Institute of AHLA, Michigan, 2001. Kozak S. Otel İşletmelerinde Önbüro Yönetimi. 2. Baskı, Anadolu Üniversitesi,Eskişehir, 1998. Mısırlı İ. Konaklama İşletmelerinde Önbüro Teknikleri ve Uygulamaları. Detay Yayıncılık, Ankara, 2001.
PLANNED LEARNING ACTIVITIES AND TEACHING METHODS	Lecture, Discussion, Project
ASSESSMENT METHODS AND CRITERIA	Quantity Percentage(%) Mid-term 1 30 Quiz 2 10 Total(%) 40 Contribution of In-term Studies to Overall Grade(%) 40 Contribution of Final Examination to Overall Grade(%) 60 Total(%) 100
LANGUAGE OF INSTRUCTION	English
WORK PLACEMENT(S)	No