TYPE OF COURSE UNIT	Elective Course
LEVEL OF COURSE UNIT	Bachelor's Degree
YEAR OF STUDY	-
SEMESTER	-
NUMBER OF ECTS CREDITS ALLOCATED	5
NAME OF LECTURER(S)	-
LEARNING OUTCOMES OF THE COURSE UNIT	At the end of this course, the students; 1) Explains studies in business management field. 2) Lists conceptional studies in business management field. 3) Examines roots and philosophy of quality concept on the development of civilization. 4) Examines the importance of quality concept in business management. 5) Explains studies about quality. Classifies elements and tools of quality. 6) Defines quality awards and may supervise a firm in terms of these criteria. 7) Comments ISO quality standards and application process
MODE OF DELIVERY	Face to face
PRE-REQUISITES OF THE COURSE	No
RECOMMENDED OPTIONAL PROGRAMME COMPONENT	None
COURSE DEFINITION	The student who takes total quality and service quality course can explain strides in business management field, list conceptional strides in business management field, examine roots and philosophy of quality concept on the development of civilization, examine the importance of quality concept in business management, explain strides about quality, classify elements and tools of quality, define quality awards and may supervise a firm in terms of these criteria, comment ISO quality standards and application process, schedule for a firms quality standardization.
COURSE CONTENTS	WEEK TOPICS 1st Week Conceptional Development of Quality 2nd Week Development of Total Quality Management 3rd Week TQM in Service Sector and Traditional Management Relation 4th Week TQM Applications in Service Sector and Quality Leaders 5th Week Quality Costs in Service Sector - Quality Awards in TKY Applications 6th Week Barriers on TQM of Service Sector 7th Week Success Background of TQM of Service Sector 8th Week MIDTERM 9th Week Requirments of TQM of Service Sector 10th Week Education and Development for TQM of Service Sector 11th Week Tools and Techniques of TQM of Service Sector 12th Week Quality Management Systems and Principles in Service Sector 13th Week ISO 9000:2000 14th Week Extend of Quality Management System in Service Sector
RECOMENDED OR REQUIRED READING	Ders notları
PLANNED LEARNING ACTIVITIES AND TEACHING METHODS	Lecture,Questions/Answers,Presentation
ASSESSMENT METHODS AND CRITERIA	Quantity Percentage(%) Mid-term 1 30 Assignment 1 10 Quiz 1 10 Total(%) 50 Contribution of In-term Studies to Overall Grade(%) 50 Contribution of Final Examination to Overall Grade(%) 50 Total(%) 100
ECTS WORKLOAD	Activities Number Hours Workload Midterm exam Preparation for Quiz Individual or group work Preparation for Final exam Course hours Preparation for Midterm exam Laboratory (including preparation) Final exam Homework Total Workload Total Workload / 30 ECTS Credits of the Course 5
LANGUAGE OF INSTRUCTION	Turkish
WORK PLACEMENT(S)	No