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COURSE UNIT TITLECOURSE UNIT CODESEMESTERTHEORY + PRACTICE (Hour)ECTS
EFFECTIVE COMUNICATION SKILLS AND BODY LANGUAGE IN TOURISM TBF345 - 3 + 0 5

TYPE OF COURSE UNITElective Course
LEVEL OF COURSE UNITBachelor's Degree
YEAR OF STUDY-
SEMESTER-
NUMBER OF ECTS CREDITS ALLOCATED5
NAME OF LECTURER(S)-
LEARNING OUTCOMES OF THE COURSE UNIT At the end of this course, the students;
1) Will be have the ability to know and express himself.
2) Will have an ability to analyze social physical and mental status.
3) Will be able to analyze and evaluate communication preferences using scientific research methods.
4) Will have an recognition of emotional centers, perception and analysis, evaluation and development of emotional state skills.
5) Will be able to analyze the interaction between lies and emotions using scientific research methods.
6) Will be able to have knowledge about the subjects like relationship between the thought system and social psychological factors affecting human behavior.
7) Will be able to analyze the effects of colors on human by using scientific research methods.
8) Will have ability to execute, think critically and analyze the effect of culture in the way of thinking of the individual and reason on their relationship with each other.
9) Will be to analyze people's body language and facial expressions, to interpret thoughts and to others.
MODE OF DELIVERYFace to face
PRE-REQUISITES OF THE COURSENo
RECOMMENDED OPTIONAL PROGRAMME COMPONENT
COURSE DEFINITIONThe aim of this course is to give examples of communication skills, emotional life and body language knowledge in social life and practices for the Tourism Sector.
COURSE CONTENTS
WEEKTOPICS
1st Week Being able to express themselves by acquaintance in general (fears, phobias, hobbies etc.)
2nd Week Our Communication and Communication Skills
3rd Week Situation analysis in tourism sector and social life
4th Week Thought System Affecting Human Behavior
5th Week Recognition of Our Emotion Centers and Emotional Situation Analysis
6th Week Interactions Between Lies and Emotions
7th Week Effects of Social Changes and Cultural Diversity on Situation Analysis
8th Week MIDTERM
9th Week The Role and Effects of Colors in Situation Analysis
10th Week Facial Expressions Analysis
11th Week Micro and Macro expressions in Body Language (are expressions universal or intended for a particular culture)
12th Week Effective Criticism Technique and Skill in Communication
13th Week Technological Changes and Fast Communication
14th Week Empathy in Effective Communication Skills in Tourism
RECOMENDED OR REQUIRED READING
PLANNED LEARNING ACTIVITIES AND TEACHING METHODSLecture,Questions/Answers,Presentation
ASSESSMENT METHODS AND CRITERIA
ECTS WORKLOAD
Activities Number Hours Workload
Midterm exam111
Preparation for Quiz111
Individual or group work14114
Preparation for Final exam14040
Course hours14342
Preparation for Midterm exam13030
Laboratory (including preparation)
Final exam111
Homework
Project13535
Total Workload164
Total Workload / 305,46
ECTS Credits of the Course5
LANGUAGE OF INSTRUCTIONTurkish
WORK PLACEMENT(S)No
  

KEY LEARNING OUTCOMES (KLO) / MATRIX OF LEARNING OUTCOMES (LO)
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