TYPE OF COURSE UNIT	Compulsory Course
LEVEL OF COURSE UNIT	Master's Degree Without Thesis
YEAR OF STUDY	-
SEMESTER	-
NUMBER OF ECTS CREDITS ALLOCATED	10
NAME OF LECTURER(S)	-
LEARNING OUTCOMES OF THE COURSE UNIT	At the end of this course, the students; 1) will have an ability to interpret TQM principles, 2) will have an ability to interpret TQM Gurus' thoughts, 3) will have an ability to establish quality organization in a firm, 4) will have an ability to apply strategic performance management, 5) will have an ability to employ problem-solving tools, 6) will have an ability to analyze and identify organizational culture and quality culture 7) will have an ability to analyze quality models 8) will have an ability to identify leadership and motivation requirements for successful TQM applications.
MODE OF DELIVERY	Face to face
PRE-REQUISITES OF THE COURSE	No
RECOMMENDED OPTIONAL PROGRAMME COMPONENT	None
COURSE DEFINITION
COURSE CONTENTS	WEEK TOPICS 1st Week Principles of TQM and general quality knowledge 2nd Week Principles of TQM and general quality knowledge 3rd Week Principles of TQM and general quality knowledge 4th Week General quality knowledge and quality gurus' thoughts 5th Week Quality organization 6th Week Strategic performance management, hoshin planning 7th Week Societal culture, organizational culture and quality culture 8th Week Self-assessment, quality models 9th Week Midterm 10th Week Leadership and motivation 11th Week Problem solving tools 12th Week Benchmarking and empowerment 13th Week Team work 14th Week Article presentations
RECOMENDED OR REQUIRED READING	Deming E. (1996) Krizden Çıkış, Kalder Yayınları. Imai, M. (1986) Kaizen, Kalder Yayınları. Juran and Gryna (2001) Quality Planning & Analysis, 4th ed., McGraw-Hill.
PLANNED LEARNING ACTIVITIES AND TEACHING METHODS	Lecture,Discussion,Problem Solving,Presentation
ASSESSMENT METHODS AND CRITERIA	Quantity Percentage(%) Mid-term 1 30 Assignment 8 30 Presentation of Article 1 10 Total(%) 70 Contribution of In-term Studies to Overall Grade(%) 70 Contribution of Final Examination to Overall Grade(%) 30 Total(%) 100
ECTS WORKLOAD	Activities Number Hours Workload Midterm exam 1 2 2 Preparation for Quiz Individual or group work 14 12 168 Preparation for Final exam 1 20 20 Course hours 14 3 42 Preparation for Midterm exam 1 20 20 Laboratory (including preparation) Final exam 1 2 2 Homework 9 6 54 Total Workload 308 Total Workload / 30 10,26 ECTS Credits of the Course 10
LANGUAGE OF INSTRUCTION	Turkish
WORK PLACEMENT(S)	No