At the end of this course, the students; 1) The difference between Quality Management System (QMS) and traditional management will be comprehended. 2) The need for customer demands, needs and measure of satisfaction will be comprehended. 3) The need for sketching, its benefits and the ease of use will be comprehended. 4) The development of process networks depending of service will be comprehended. 5) Product realization method in QMS will be comprehended. 6) The need for setting goals using brainstorming with teamwork will be comprehended. 7) The need for validity of activity results will be comprehended. 8) The need for goals, input and control needs in social and group activites will be comprehended. 9) The need for determining written procedure and action in activitiy planning will be comprehended. 10) The need for communication in deparments which serve in different work arenas but same goals will be comprehended. 11) The decision of an organizations' decision, statistics and other pertaining information needs will be comprehended. 12) The understaning of QMS's being not only an imlplementation method but also a improvement and development method will be comprehended. 13) The need for revising all activitiy results, pinpointing mistakes and lacking points, will be comprehended. 14) Understanding of evaluations of organizations with internal and external auditors will be comprehended.
MODE OF DELIVERY
Face to face
PRE-REQUISITES OF THE COURSE
No
RECOMMENDED OPTIONAL PROGRAMME COMPONENT
None
COURSE DEFINITION
This course includes the quality management system applications in health establishments.
COURSE CONTENTS
WEEK
TOPICS
1st Week
Development, evolution, accredition standart and implementation principals, teamwork methods in Quality Management System (QMS)
2nd Week
The place of QMS implementations in social and work lives with customer focus.
3rd Week
Process concept in QMS and its parameters' introduction.
4th Week
Implementation approachess of process networks(system) in complex service management
5th Week
Process input, development, output, action and operation mechanisims in QMS.
6th Week
Social and group activity planning approach examples in quality team homeworks.
7th Week
Detection of process/system implementation results, verification, validity needs
8th Week
Mid-Term exam
9th Week
Method of usage for quality networks, criteria, procedure and instructions in group planning activities.
10th Week
Procedure, instruction and action writing tecnique in process activities.
11th Week
Needs, procedure and instruction needed within outpatient service and labrotaries of a health organization.
12th Week
Fact based decision making tecnique
13th Week
Revising, measure and analysiz of service activities
14th Week
Cumulative evaluation approach in organization's self assessment in various levels within the organization.
15th Week
The rules of organization's internal and externaş management evaluations.
RECOMENDED OR REQUIRED READING
-Quality Management Systems-Quidelines for Performance Improvements (BS EN ISO 9004:2000)
PLANNED LEARNING ACTIVITIES AND TEACHING METHODS
Lecture,Discussion,Questions/Answers,Presentation
ASSESSMENT METHODS AND CRITERIA
Quantity
Percentage(%)
Mid-term
1
20
Assignment
3
60
Total(%)
80
Contribution of In-term Studies to Overall Grade(%)
80
Contribution of Final Examination to Overall Grade(%)
20
Total(%)
100
ECTS WORKLOAD
Activities
Number
Hours
Workload
Midterm exam
1
1
1
Preparation for Quiz
Individual or group work
8
9
72
Preparation for Final exam
1
10
10
Course hours
14
2
28
Preparation for Midterm exam
1
10
10
Laboratory (including preparation)
Final exam
1
2
2
Homework
3
9
27
Total Workload
150
Total Workload / 30
5
ECTS Credits of the Course
5
LANGUAGE OF INSTRUCTION
Turkish
WORK PLACEMENT(S)
No
KEY LEARNING OUTCOMES (KLO) / MATRIX OF LEARNING OUTCOMES (LO)
