At the end of this course, the students; 1) Define and describes the elements of the rules of courtesy and good manners 2) Define executive and secretarial protocol 3) Definition of guest visits and protocol 4) Describe of the official correspondence protocol 5) Explain the rules of the vehicles and other transport authority protocol 6) Definition of invitation, banquet and the meeting and ceremonial protocol
MODE OF DELIVERY
Face to face
PRE-REQUISITES OF THE COURSE
No
RECOMMENDED OPTIONAL PROGRAMME COMPONENT
None
COURSE DEFINITION
Student; explains the concepts of the social protocol and code of conduct, defines and describes the elements of the rules of courtesy and good manners, defines executive and secretarial protocol, guest visits and protocol, describes the official correspondence protocol, explains the rules of the vehicles and other transport authority protocol, definition of invitation and banquet protocol, define of Flag protocol, definition the meeting and ceremonial protocol, describe the job interview protocol.
COURSE CONTENTS
WEEK
TOPICS
1st Week
Definition of the concept of protocol, its meaning and importance in public, social and business environment, historical development of the protocol, protocol types, priority-post schemes
2nd Week
Courtesy and Etiquette
3rd Week
Priority, retention, order layouts, vehicle protocol, meeting protocol
4th Week
Authority protocol, code of conduct in the office, office room arrangement, managerial behavior protocol, subordinate relations in organizations
5th Week
Authority protocol, code of conduct in the office, office room arrangement, managerial behavior protocol, subordinate relations in organizations II
Official correspondence protocol: supply and request in official letters, signature rules, forms of addressing in correspondence, business cards, invitations, congratulations, condolences
11th Week
Speech protocol, telephone conversation rules, opening, ceremonies and protocol rules in speeches
12th Week
Dress protocol, eating protocol
13th Week
Guest and visit protocol, addresses, meeting, introductions, greetings, handshaking, welcome, entertainment and farewell, types of visits, relations with visitors
14th Week
Job interview protocol, public relations protocol (rules to be followed in communicating with patients and patient relatives)
15th Week
RECOMENDED OR REQUIRED READING
Alptekin ÜNLÜTÜRK, Sosyal Davranış Kuralları ve Protokol, Dost Kitapevi Yayınları, İstanbul-2002 Atlıoğlu, Y., Erdoğan, S., Görgü Kuralları ve Sofra Düzenleme, Açık Öğretim Fakültesi Yayını, Mayıs 1993 Altınöz, M. ve diğerleri, Protokol Bilgisi, Nobel Yayınları, Ankara-2002 Aytürk, N. Protokol Yönetimi. Türkiye ve Ortadoğu Enstitüsü Yayın no: 320, Ankara, 2004 Deniz, H. Görgü Kuralları. İnkılap Kitapevi Yayın Sanayi ve Tic. A.Ş. 2003 Mısırlı, İrfan. Protokol Bilgisi. Detay Yayıncılık, Ankara, 2004. Öznal, E., Protokol, Görgü-Nezaket Kuralları, Genelkurmay Askeri Tarih ve Stratejik Etüt Başkanlığı Yayınları, Genelkurmay Basımevi, 5. Baskı, Ankara-1992 Sevinç, N. Protokol Bilgisi, Detay Yayıncılık, Ankara-2004
PLANNED LEARNING ACTIVITIES AND TEACHING METHODS
Lecture,Discussion,Questions/Answers,Practice,Presentation,Problem Solving,Case Study
ASSESSMENT METHODS AND CRITERIA
Quantity
Percentage(%)
Mid-term
2
40
Assignment
1
20
Total(%)
60
Contribution of In-term Studies to Overall Grade(%)
60
Contribution of Final Examination to Overall Grade(%)
40
Total(%)
100
ECTS WORKLOAD
Activities
Number
Hours
Workload
Midterm exam
1
1
1
Preparation for Quiz
Individual or group work
Preparation for Final exam
1
40
40
Course hours
14
2
28
Preparation for Midterm exam
1
20
20
Laboratory (including preparation)
Final exam
1
1
1
Homework
Total Workload
90
Total Workload / 30
3
ECTS Credits of the Course
3
LANGUAGE OF INSTRUCTION
Turkish
WORK PLACEMENT(S)
No
KEY LEARNING OUTCOMES (KLO) / MATRIX OF LEARNING OUTCOMES (LO)
