TYPE OF COURSE UNIT	Compulsory Course
LEVEL OF COURSE UNIT	Bachelor's Degree
YEAR OF STUDY	3
SEMESTER	Fifth Term (Fall)
NUMBER OF ECTS CREDITS ALLOCATED	5
NAME OF LECTURER(S)	Professor Kumru Didem Atalay Assistant Professor Pelin Toktaş
LEARNING OUTCOMES OF THE COURSE UNIT	At the end of this course, the students; 1) Have the knowledge about stochastic modelling and estimation techniques. 2) Have the ability to select the appropriate technique on the investigation and designation of waiting lines in production and service systems. 3) Have the ability to select the proper method to estimate parameters used in solving problems. 4) Have the ability to apply the appropriate technique in the planning and control of service systems.
MODE OF DELIVERY	Face to face
PRE-REQUISITES OF THE COURSE	No
RECOMMENDED OPTIONAL PROGRAMME COMPONENT	None
COURSE DEFINITION	Concept of stochastic process, queuing systems and waiting line models. Markov processes and Markov chains. Stochastic programming
COURSE CONTENTS	WEEK TOPICS 1st Week Review Probability, Poisson and Exponential Distribution, Random Processes and Classification 2nd Week Queuing Systems and Modeling Arrival and Service Processes 3rd Week Birth and Death Processes 4th Week M/M/l Queuing Model 5th Week M/M/s Queuing Models 6th Week Finite Source Models and Exponential Queues in Series and Open Queuing Networks 7th Week Priority Queuing Models 8th Week Midterm 9th Week Markov Chains and Classification of States in a Markov Chain 10th Week Steady State Probabilities, Mean First Passage Time 11th Week Absorbing Chains 12th Week Forecasting, Qualitative Fore Casting 13th Week Mathematical Models for Time Series analysis 14th Week Planning and Control in Service Systems
RECOMENDED OR REQUIRED READING	1. Winston W. L. Operations Research, Applications, and Algorithms, 2004, Dixbury Press 2. Ross S. Introduction to poprobability models, 1993
PLANNED LEARNING ACTIVITIES AND TEACHING METHODS	Lecture,Practice,Questions/Answers,Problem Solving,Presentation
ASSESSMENT METHODS AND CRITERIA	Quantity Percentage(%) Mid-term 1 35 Assignment 2 10 Quiz 4 15 Total(%) 60 Contribution of In-term Studies to Overall Grade(%) 60 Contribution of Final Examination to Overall Grade(%) 40 Total(%) 100
ECTS WORKLOAD	Activities Number Hours Workload Midterm exam 1 2 2 Preparation for Quiz 4 2 8 Individual or group work 14 2 28 Preparation for Final exam 1 15 15 Course hours 14 4 56 Preparation for Midterm exam 1 15 15 Laboratory (including preparation) 5 2 10 Final exam 1 2 2 Homework 3 2 6 Total Workload 142 Total Workload / 30 4,73 ECTS Credits of the Course 5
LANGUAGE OF INSTRUCTION	Turkish
WORK PLACEMENT(S)	No