TYPE OF COURSE UNIT	Elective Course
LEVEL OF COURSE UNIT	Associate Degree
YEAR OF STUDY	-
SEMESTER	-
NUMBER OF ECTS CREDITS ALLOCATED	5
NAME OF LECTURER(S)	-
LEARNING OUTCOMES OF THE COURSE UNIT	At the end of this course, the students; 1) In general, front office organization, duties, responsibilities, and that to have theoretical knowledge about processes. 2) In theory, learned to do application level front office operations is reached. 3) Qualifications required of a front office element of success in vocational training is provided. 4) Qualifications required of a front office element of success in life through learning is provided. 5) Obtain general information about the hospitality industry in Turkey
MODE OF DELIVERY	Face to face
PRE-REQUISITES OF THE COURSE	No
RECOMMENDED OPTIONAL PROGRAMME COMPONENT	None
COURSE DEFINITION	Students in Hospitality front office to acquire theoretical and practical knowledge related to organizational structure and operations, and use this information to provide in their professional lives
COURSE CONTENTS	WEEK TOPICS 1st Week General Information About Hospitality Industry Front Office Department 2nd Week Definitions 3rd Week Reservation Procedures 4th Week Reservation Procedures (Hotel Practices) 5th Week Reservation Procedures (Hotel Practices) 6th Week Check-In Procedures (Hotel Practices) 7th Week Check-In Procedures (Hotel Practices) 8th Week Mid-term 9th Week Check-In Procedures (Hotel Practices) 10th Week Check-Out Procedures (Hotel Practices) 11th Week Check-Out Procedures (Hotel Practices) 12th Week Check-out Procedures (Hotel Practices) 13th Week Check-Out Procedures (Hotel Practices) 14th Week Front Office Services and Internal Communication
RECOMENDED OR REQUIRED READING	1. Gökdeniz A., Dinç, Y. (2009) Önbüro Operasyonları ve Yönetimi, Detay Yayıncılık, Ankara, Türkiye. 3. Dereli, M., (1991). Otel İşletmeciliğinde Önbüro, TURBAN Turizm A.Ş. Ankara, Türkiye. 4. Braham B., (1993) Hotel Front Office, Stanley Thornes, UK.
PLANNED LEARNING ACTIVITIES AND TEACHING METHODS	Lecture,Questions/Answers,Project,Practice
ASSESSMENT METHODS AND CRITERIA	Quantity Percentage(%) Mid-term 1 40 Attendance 1 10 Total(%) 50 Contribution of In-term Studies to Overall Grade(%) 50 Contribution of Final Examination to Overall Grade(%) 50 Total(%) 100
ECTS WORKLOAD	Activities Number Hours Workload Midterm exam Preparation for Quiz Individual or group work 1 20 20 Preparation for Final exam 1 40 40 Course hours 14 3 42 Preparation for Midterm exam Laboratory (including preparation) Final exam 1 1 1 Homework 2 1 2 Workshop 2 20 40 Total Workload 145 Total Workload / 30 4,83 ECTS Credits of the Course 5
LANGUAGE OF INSTRUCTION	Turkish
WORK PLACEMENT(S)	No