TYPE OF COURSE UNIT	Compulsory Course
LEVEL OF COURSE UNIT	Bachelor's Degree
YEAR OF STUDY	4
SEMESTER	Seventh Term (Fall)
NUMBER OF ECTS CREDITS ALLOCATED	6
NAME OF LECTURER(S)	Instructor Hakan Özler
LEARNING OUTCOMES OF THE COURSE UNIT	At the end of this course, the students; 1) Learns food and beverage businesses. 2) Learns pre-service preparations. 3) Learn basic service techniques. 4) Learns the production processes in food and beverage enterprises. 5) Learns how to treat guests.
MODE OF DELIVERY	Face to face
PRE-REQUISITES OF THE COURSE	No
RECOMMENDED OPTIONAL PROGRAMME COMPONENT
COURSE DEFINITION	Students; how production stages are carried out within the scope of hygiene rules in food and beverage establishments; learn the service department features, basic structure, workflow and service applications. The course also provides students with the students how the guest relations with service personnel in the food and beverage business should be.
COURSE CONTENTS	WEEK TOPICS 1st Week Introduction and basic information about the semester 2nd Week Basic information about service personnel 3rd Week Hygiene, safety and first aid in service areas 4th Week Physical area and materials used in the service department 5th Week Basic information about service and international cuisine literature 6th Week Basic service techniques and transportation methods 7th Week Preparations before service 8th Week Midterm 9th Week Menus and menu planning 10th Week Breakfast, room and cafe services 11th Week Guest service applications 12th Week Drinks and beverage service 13th Week Drinks and beverage service 14th Week Relations with guest and dealing with guest's complaints 15th Week Final Exam
RECOMENDED OR REQUIRED READING
PLANNED LEARNING ACTIVITIES AND TEACHING METHODS	Lecture,Discussion,Questions/Answers,Practice,Presentation,Project
ASSESSMENT METHODS AND CRITERIA	Quantity Percentage(%) Mid-term 1 50 Assignment 1 10 Total(%) 60 Contribution of In-term Studies to Overall Grade(%) 60 Contribution of Final Examination to Overall Grade(%) 40 Total(%) 100
ECTS WORKLOAD	Activities Number Hours Workload Midterm exam 1 2 2 Preparation for Quiz Individual or group work 1 15 15 Preparation for Final exam 1 15 15 Course hours 14 6 84 Preparation for Midterm exam 1 15 15 Laboratory (including preparation) 10 3 30 Final exam 1 2 2 Homework 5 5 25 Total Workload 188 Total Workload / 30 6,26 ECTS Credits of the Course 6
LANGUAGE OF INSTRUCTION	Turkish
WORK PLACEMENT(S)	No