TYPE OF COURSE UNIT	Elective Course
LEVEL OF COURSE UNIT	Bachelor's Degree
YEAR OF STUDY	-
SEMESTER	-
NUMBER OF ECTS CREDITS ALLOCATED	3
NAME OF LECTURER(S)	Professor Mustafa Bekmezci
LEARNING OUTCOMES OF THE COURSE UNIT	At the end of this course, the students; 1) Can form the infrastructure of quality management system. 2) Have knowledge about quality standards. 3) Use quality standards. 4) Manage the process. 5) Can analyze the process.
MODE OF DELIVERY	Face to face
PRE-REQUISITES OF THE COURSE	No
RECOMMENDED OPTIONAL PROGRAMME COMPONENT	None
COURSE DEFINITION	The concept of quality, the elements of total quality, internal and external customer concepts, customer focus, supplier relations, employee participation, leadership, process approach, continuous improvement, realistic approach in decision making, system approach in management, how to analyze quality systems are taught.
COURSE CONTENTS	WEEK TOPICS 1st Week General information about course scope, operation and evaluation 2nd Week Definitions about concepts 3rd Week What is total quality management? 4th Week Pioneers of total quality 5th Week Total Quality Management and Competition 6th Week Total Quality Management Success 7th Week Requirements of Total Quality Management 8th Week Midterm 9th Week Kaizen 10th Week Quality Control Circles 11th Week Techniques Used in Quality Control Circles 12th Week Quality Management System 13th Week Quality Standards 14th Week Service Quality 15th Week Final
RECOMENDED OR REQUIRED READING	1. Şimşek, M. (2007). Toplam Kalite Yönetimi. Alfa, İstanbul. 2. Sarp, N. (2017). Toplam Kalite Yönetimi ve Uygulamaları.Siyasal, Ankara. 3. Halis, M. (2016). Toplam Kalite Yönetimi. Seçkin, Ankara. 4. Şimşek, H. (2017). Toplam Kalite Yönetimi. Seçkin, Ankara.
PLANNED LEARNING ACTIVITIES AND TEACHING METHODS	Lecture, Discussion, Soru-Cevap, Case Study, Project, Presentation, Eğitim-Uygulama
ASSESSMENT METHODS AND CRITERIA	Quantity Percentage(%) Mid-term 1 40 Total(%) 40 Contribution of In-term Studies to Overall Grade(%) 40 Contribution of Final Examination to Overall Grade(%) 60 Total(%) 100
ECTS WORKLOAD	Activities Number Hours Workload Midterm exam 1 2 2 Preparation for Quiz 2 3 6 Individual or group work 14 2 28 Preparation for Final exam 1 12 12 Course hours 14 2 28 Preparation for Midterm exam 1 10 10 Laboratory (including preparation) Final exam 1 2 2 Homework 1 4 4 Total Workload 92 Total Workload / 30 3,06 ECTS Credits of the Course 3
LANGUAGE OF INSTRUCTION	Turkish
WORK PLACEMENT(S)	No