TYPE OF COURSE UNIT	Compulsory Course
LEVEL OF COURSE UNIT	Bachelor's Degree
YEAR OF STUDY	3
SEMESTER	Sixth Term (Spring)
NUMBER OF ECTS CREDITS ALLOCATED	5
NAME OF LECTURER(S)	Professor Hakkı Okan Yeloğlu
LEARNING OUTCOMES OF THE COURSE UNIT	At the end of this course, the students; 1) Know the basic concepts of productivity and quality management. 2) Know the relationship between quality and productivity. 3) Know how to use the quality management in organizations. 4) Know different statistical quality control techniques.
MODE OF DELIVERY	Face to face
PRE-REQUISITES OF THE COURSE	No
RECOMMENDED OPTIONAL PROGRAMME COMPONENT	NA
COURSE DEFINITION	To learn productivity and quality concepts, to explain the relationship between productivity and quality, to comprehend basic concepts of quality management, and to gain the ability to use statistical process control tools within the context of quality management.
COURSE CONTENTS	WEEK TOPICS 1st Week Definitions of quality, dimensions of quality, quality of design and conformance, PDCA cycle, quality costs 2nd Week Definitions of productivity, the relationship between productivity and quality, productivity and quality management, Voice of the Customer / Kano Model 3rd Week Basic statistics concepts used in quality management I 4th Week Basic statistical concepts used in quality management II 5th Week Statistical process control 6th Week Statistical process control 7th Week Quantitative control charts 8th Week Mid-term examination 9th Week Quantitative control charts 10th Week Qualitative control charts 11th Week Qualitative control charts 12th Week Process capability analysis 13th Week Application examples 14th Week Minitab/Excel applications
RECOMENDED OR REQUIRED READING	Integrating Productivity and Quality Management, J. A. Edosomwan (CRC Press, 1995); Quality Management for the Technology Sector, J. Berk, S. Berk, (Routledge, 2000); Montgomery, D.C, Introduction to Statistical Quality Control, John Wiley&Sons.
PLANNED LEARNING ACTIVITIES AND TEACHING METHODS	Lecture,Discussion
ASSESSMENT METHODS AND CRITERIA	Quantity Percentage(%) Mid-term 1 40 Quiz 2 10 Total(%) 50 Contribution of In-term Studies to Overall Grade(%) 50 Contribution of Final Examination to Overall Grade(%) 50 Total(%) 100
ECTS WORKLOAD	Activities Number Hours Workload Midterm exam 1 2 2 Preparation for Quiz 2 6 12 Individual or group work 14 1,5 21 Preparation for Final exam 1 33 33 Course hours 14 3 42 Preparation for Midterm exam 1 25 25 Laboratory (including preparation) Final exam 1 2 2 Homework Quiz 2 ,5 1 Total Workload 138 Total Workload / 30 4,6 ECTS Credits of the Course 5
LANGUAGE OF INSTRUCTION	Turkish
WORK PLACEMENT(S)	No