At the end of this course, the students; 1) will have an ability to interpret TQM principles, 2) will have an ability to interpret TQM Gurus' thoughts, 3) will have an ability to establish quality organization in a firm, 4) will have an ability to apply strategic performance management, 5) will have an ability to employ problem-solving tools, 6) will have an ability to analyze and identify organizational culture and quality culture 7) will have an ability to analyze quality models 8) will have an ability to identify leadership and motivation requirements for successful TQM applications.
MODE OF DELIVERY
Face to face
PRE-REQUISITES OF THE COURSE
No
RECOMMENDED OPTIONAL PROGRAMME COMPONENT
None
COURSE DEFINITION
COURSE CONTENTS
WEEK
TOPICS
1st Week
Principles of TQM and general quality knowledge
2nd Week
Principles of TQM and general quality knowledge
3rd Week
Principles of TQM and general quality knowledge
4th Week
General quality knowledge and quality gurus' thoughts
5th Week
Quality organization
6th Week
Strategic performance management, hoshin planning
7th Week
Societal culture, organizational culture and quality culture
8th Week
Self-assessment, quality models
9th Week
Midterm
10th Week
Leadership and motivation
11th Week
Problem solving tools
12th Week
Benchmarking and empowerment
13th Week
Team work
14th Week
Article presentations
RECOMENDED OR REQUIRED READING
Deming E. (1996) Krizden Çıkış, Kalder Yayınları. Imai, M. (1986) Kaizen, Kalder Yayınları. Juran and Gryna (2001) Quality Planning & Analysis, 4th ed., McGraw-Hill.
PLANNED LEARNING ACTIVITIES AND TEACHING METHODS
Lecture,Discussion,Problem Solving,Presentation
ASSESSMENT METHODS AND CRITERIA
Quantity
Percentage(%)
Mid-term
1
30
Assignment
8
30
Presentation of Article
1
10
Total(%)
70
Contribution of In-term Studies to Overall Grade(%)
70
Contribution of Final Examination to Overall Grade(%)
30
Total(%)
100
ECTS WORKLOAD
Activities
Number
Hours
Workload
Midterm exam
1
2
2
Preparation for Quiz
Individual or group work
14
12
168
Preparation for Final exam
1
20
20
Course hours
14
3
42
Preparation for Midterm exam
1
20
20
Laboratory (including preparation)
Final exam
1
2
2
Homework
9
6
54
Total Workload
308
Total Workload / 30
10,26
ECTS Credits of the Course
10
LANGUAGE OF INSTRUCTION
Turkish
WORK PLACEMENT(S)
No
KEY LEARNING OUTCOMES (KLO) / MATRIX OF LEARNING OUTCOMES (LO)