TYPE OF COURSE UNIT	Elective Course
LEVEL OF COURSE UNIT	Master's Degree With Thesis
YEAR OF STUDY	-
SEMESTER	-
NUMBER OF ECTS CREDITS ALLOCATED	7
NAME OF LECTURER(S)	-
LEARNING OUTCOMES OF THE COURSE UNIT	At the end of this course, the students; 1) Define Total Quality Management (TQM) concepts and knows the basic principles 2) Analyze the relationship between TQM and leadership. 3) Know the quality indicators and its tools. 4) Know TQM processes.
MODE OF DELIVERY	Face to face
PRE-REQUISITES OF THE COURSE	No
RECOMMENDED OPTIONAL PROGRAMME COMPONENT
COURSE DEFINITION	This course provides knowledge and insights about the quality processes in educational organizations.
COURSE CONTENTS	WEEK TOPICS 1st Week Introduction 2nd Week A General View at Organizational Theories 3rd Week Quality and TQM 4th Week Pioneers and Principles of TQM 5th Week Understanding Customer Expectations /Methods 6th Week Organizational Culture and TQM 7th Week Team Work/Leadership and TQM 8th Week Quality Instruments 9th Week Quality-Cost Relationship/Quality Standards 10th Week Quality and Strategic Planning 11th Week Quality and Strategic Planning 12th Week Strategic Planning- Work 13th Week Strategic Planning-Work 14th Week Strategic Planning-Work 15th Week 16th Week
RECOMENDED OR REQUIRED READING	Şimşek, H. (2010). Toplam Kalite Yönetimi. Kuram, İlkeler, Uygulamalar.Ankara: Seçkin. Selected Articles
PLANNED LEARNING ACTIVITIES AND TEACHING METHODS	Lecture,Discussion,Questions/Answers,Case Study,Problem Solving,Project
ASSESSMENT METHODS AND CRITERIA	Quantity Percentage(%) Mid-term 1 30 Project 1 40 Total(%) 70 Contribution of In-term Studies to Overall Grade(%) 70 Contribution of Final Examination to Overall Grade(%) 30 Total(%) 100
LANGUAGE OF INSTRUCTION	Turkish
WORK PLACEMENT(S)	No