TYPE OF COURSE UNIT	Elective Course
LEVEL OF COURSE UNIT	Master's Degree With Thesis
YEAR OF STUDY	-
SEMESTER	-
NUMBER OF ECTS CREDITS ALLOCATED	10
NAME OF LECTURER(S)	Professor Yusuf Tansel İç
LEARNING OUTCOMES OF THE COURSE UNIT	At the end of this course, the students; 1) Gain an ability to design a system, component, or process to meet desired needs within realistic 2) Gain an ability to function on multidisciplinary teams 3) Understand professional and ethical responsibility 4) Gain an ability to apply required work processes for total quality management applications in the organizations
MODE OF DELIVERY	Face to face
PRE-REQUISITES OF THE COURSE	No
RECOMMENDED OPTIONAL PROGRAMME COMPONENT	None
COURSE DEFINITION
COURSE CONTENTS	WEEK TOPICS 1st Week TQM principles and the overall quality of the information 2nd Week General quality information and quality organization 3rd Week Quality costs 4th Week Self-assessment and quality models 5th Week Problem-solving process and tools 6th Week Features and components of total quality management 7th Week Total Quality Management tools and techniques 8th Week Midterm 9th Week Establishment of a culture of Total Quality Management in organizations 10th Week The Importance of Pre-study with data and statistics 11th Week Preventive approach and continuous improvement 12th Week Preparation of the appropriate media for Total Quality Management and Conditions of Success 13th Week Process management, Team working 14th Week Motivation and leadership
RECOMENDED OR REQUIRED READING	Dale, B. (1999) Managing Quality, 3rd ed, Blackwell Business
PLANNED LEARNING ACTIVITIES AND TEACHING METHODS	Lecture,Questions/Answers,Presentation,Practice,Problem Solving
ASSESSMENT METHODS AND CRITERIA	Quantity Percentage(%) Mid-term 1 30 Assignment 1 10 Quiz 1 10 Total(%) 50 Contribution of In-term Studies to Overall Grade(%) 50 Contribution of Final Examination to Overall Grade(%) 50 Total(%) 100
ECTS WORKLOAD	Activities Number Hours Workload Midterm exam 1 2 2 Preparation for Quiz 1 14 14 Individual or group work 14 13 182 Preparation for Final exam 1 25 25 Course hours 14 3 42 Preparation for Midterm exam 1 25 25 Laboratory (including preparation) Final exam 1 2 2 Homework 1 14 14 Total Workload 306 Total Workload / 30 10,2 ECTS Credits of the Course 10
LANGUAGE OF INSTRUCTION	Turkish
WORK PLACEMENT(S)	No