TYPE OF COURSE UNIT	Compulsory Course
LEVEL OF COURSE UNIT	Bachelor's Degree
YEAR OF STUDY	1
SEMESTER	First Term (Fall)
NUMBER OF ECTS CREDITS ALLOCATED	4
NAME OF LECTURER(S)	Assistant Professor Selver Dikkol Akçay
LEARNING OUTCOMES OF THE COURSE UNIT	At the end of this course, the students; 1) Gain competence about construction of institutional infrastructure of communication perspective, 2) Learn the dynamics of communication conflicts and produce solutions 3) Able to acquire verbal and nonverbal communication skills
MODE OF DELIVERY	Face to face
PRE-REQUISITES OF THE COURSE	No
RECOMMENDED OPTIONAL PROGRAMME COMPONENT
COURSE DEFINITION
COURSE CONTENTS	WEEK TOPICS 1st Week Definition and Basic Features of Communication 2nd Week Listening Skills 3rd Week Self-Expression Skills 4th Week Contact Patterns 5th Week Empathy 6th Week Anger Management 7th Week Midterm Exam 8th Week Communication Conflicts 9th Week Mediation in Communication Conflicts 10th Week Mediation in Communication Conflicts 11th Week Communication with Different Groups 12th Week Communication with Different Groups 13th Week Student Presentations 14th Week Student Presentations
RECOMENDED OR REQUIRED READING	Bush, R.A.B., Folger, J. P. (2013). Arabuluculuk ve getirileri: Dönüşümsel Çatışma Yaklaşımı. (Çev: Gamze Sart). Ankara:Nobel. Dana, D. (2000). Conflict resolution. Boston: McGraw Hill. Dökmen, Ü. (2006). İletişim Çatışmaları ve Empati. Ankara. Sistem Yayıncılık Folger, P., J., Poole, S., M., Stutman, K., R.(3013). Çatışma yönetimi: İlişkiler, gruplar, ve kuruluşlar için stratejiler (Çev: Akkoyun, F.). Ankara:Nobel. Kaya, A. (2010). Kişilerarası İlişkiler ve Etkili İletişim. Ankara. Pegem Akademi Yayıncılık. Öğülmüş, S. (2006). Kişilerarası Sorun Çözme Becerileri ve Eğitimi. Ankara. Nobel Yayın Dağıtım. Rosenberg, M. B. (2005). We can work it out: Resolving conflicts peacefully and powerfully. CA: PuddleDancer Press. Satir, V. (2001). İnsan Yaratmak. İstanbul. Beyaz Yayınları
PLANNED LEARNING ACTIVITIES AND TEACHING METHODS	Lecture,Presentation,Discussion,Questions/Answers,Project,Case Study
ASSESSMENT METHODS AND CRITERIA	Quantity Percentage(%) Mid-term 1 30 Project 1 30 Total(%) 60 Contribution of In-term Studies to Overall Grade(%) 60 Contribution of Final Examination to Overall Grade(%) 40 Total(%) 100
LANGUAGE OF INSTRUCTION	Turkish
WORK PLACEMENT(S)	No