TYPE OF COURSE UNIT	Elective Course
LEVEL OF COURSE UNIT	Associate Degree
YEAR OF STUDY	-
SEMESTER	-
NUMBER OF ECTS CREDITS ALLOCATED	3
NAME OF LECTURER(S)	-
LEARNING OUTCOMES OF THE COURSE UNIT	At the end of this course, the students; 1) Create the infrastructure of the Quality Management System 2) Have information about the Quality Standards 3) Use the Quality Standards 4) Manage Process 5) Make the analysis of the process
MODE OF DELIVERY	Face to face
PRE-REQUISITES OF THE COURSE	No
RECOMMENDED OPTIONAL PROGRAMME COMPONENT	None
COURSE DEFINITION	Student; makes the definitions of concepts related to quality, refers to the meaning and importance of quality certificates from the health field, counts the number of quality management processes, applies quality standards, fulfills the responsibility of quality control.
COURSE CONTENTS	WEEK TOPICS 1st Week The concept of quality 2nd Week The concept of quality, standards and standardization 3rd Week Standards and standardization 4th Week The importance of standard in manufacturing and service sector 5th Week Management quality and standards 6th Week Environmental standards 7th Week Quality management system models 8th Week Midterm Exam 9th Week Quality management system models, strategic management 10th Week Strategic management 11th Week Participatory management 12th Week The process management system 13th Week Resource management system 14th Week EFQM excellence model
RECOMENDED OR REQUIRED READING	Nurettin, Peşkircioğlu, Kalite Yönetiminde ISO 9000 UygulamalarıAnkara Yılmaz, M. (2003). Kalite Yönetim Sistemlerinin Evrimi ve Toplam Kalite Yönetiminin Banknot Matbaası Genel Müdürlüğüne Uygulanabilirliği. Ankara. (Uzman Yeterlilik Tezi)[1] Dr. Seyfi Top, Toplam Kalite Yönetimi Bağlamında Sürekli İyileştirme Anlayışı Prof. Dr. Hasan Şimşek, Toplam Kalite Yönetimi Donald, A. Sanders,Judith A. Sanders, Richard H. Johnson, ISO 9000:Nedir?, Niçin?, Nasıl?
PLANNED LEARNING ACTIVITIES AND TEACHING METHODS	Lecture,Questions/Answers,Practice,Presentation
ASSESSMENT METHODS AND CRITERIA	Quantity Percentage(%) Mid-term 1 50 Total(%) 50 Contribution of In-term Studies to Overall Grade(%) 50 Contribution of Final Examination to Overall Grade(%) 50 Total(%) 100
ECTS WORKLOAD	Activities Number Hours Workload Midterm exam 1 1 1 Preparation for Quiz Individual or group work Preparation for Final exam 1 40 40 Course hours 14 2 28 Preparation for Midterm exam 1 20 20 Laboratory (including preparation) Final exam 1 1 1 Homework Total Workload 90 Total Workload / 30 3 ECTS Credits of the Course 3
LANGUAGE OF INSTRUCTION	Turkish
WORK PLACEMENT(S)	No