TYPE OF COURSE UNIT	Elective Course
LEVEL OF COURSE UNIT	Associate Degree
YEAR OF STUDY	-
SEMESTER	-
NUMBER OF ECTS CREDITS ALLOCATED	5
NAME OF LECTURER(S)	-
LEARNING OUTCOMES OF THE COURSE UNIT	At the end of this course, the students; 1) understand the importance of social behavioral and protocol rules and regulations 2) dressing up, walking and talking properly 3) introducing and meeting people; behaving in the office; speaking on the phone 4) appointment and written communication rules; arranging business meetings,
MODE OF DELIVERY	Face to face
PRE-REQUISITES OF THE COURSE	No
RECOMMENDED OPTIONAL PROGRAMME COMPONENT
COURSE DEFINITION
COURSE CONTENTS	WEEK TOPICS 1st Week General information about the course and the evaluation methods 2nd Week Historical development of the social behavior and protocol rules and regulations; the importance of the social behavioral rules in social and professional life; meaning and the importance of protocol for international diplomacy and employees of the government agencies and private companies 3rd Week Importance of cleanness, proper dressing, walking and talking styles, voice tone and gestures in social and professional life 4th Week Importance and the rules of introducing and meeting people. 5th Week Importance and the rules of addressing and greeting people;the rules applied during welcoming and seing the official guests off. 6th Week Office behaviour, relations with the authorities 7th Week Speaking on the telephone. 8th Week Midterm Exam 9th Week Rules applied in making and giving appointment and in written communications. 10th Week Managing meetings. 11th Week Official and social invitations, business lunchs and dinners; protocol rules applied in the automobiles; giving and sending flowers and gifts, and thanking rules. 12th Week General rules. 13th Week Presentations 14th Week Presentations, term project hand in.
RECOMENDED OR REQUIRED READING	Protokol Bilgisi (Altınöz, M., Tutar, H., Bayraktar, K.). Sosyal Davranış Kuralları ve Protokol (Ünlütürk, A.) Ders notları
PLANNED LEARNING ACTIVITIES AND TEACHING METHODS	Lecture,Discussion,Questions/Answers,Case Study
ASSESSMENT METHODS AND CRITERIA	Quantity Percentage(%) Mid-term 1 40 Quiz 1 10 Total(%) 50 Contribution of In-term Studies to Overall Grade(%) 50 Contribution of Final Examination to Overall Grade(%) 50 Total(%) 100
ECTS WORKLOAD	Activities Number Hours Workload Midterm exam 1 1 1 Preparation for Quiz 1 15 15 Individual or group work 1 30 30 Preparation for Final exam 1 40 40 Course hours 14 3 42 Preparation for Midterm exam 1 20 20 Laboratory (including preparation) Final exam 1 1 1 Homework Quiz 1 1 1 Total Workload 150 Total Workload / 30 5 ECTS Credits of the Course 5
LANGUAGE OF INSTRUCTION	Turkish
WORK PLACEMENT(S)	No