TYPE OF COURSE UNIT	Elective Course
LEVEL OF COURSE UNIT	Bachelor's Degree
YEAR OF STUDY	-
SEMESTER	-
NUMBER OF ECTS CREDITS ALLOCATED	5
NAME OF LECTURER(S)	Instructor Martha Teresa Gürel
LEARNING OUTCOMES OF THE COURSE UNIT	At the end of this course, the students; 1) Know the concepts organizational excellence, Total Quality Management and competitiveness. 2) Have knowledge about the characteristics of world-class organizations. 3) Describe how to execute a strategic plan using a real-world example. 4) Understand the managers role in creating and maintaining an ethical environment. 5) Know the benefits of CSR and Strategic Alliances for competitiveness. 6) Develop content about the creation of an organizations culture. 7) Know how to establish a customer focus and how to implement empowerment in employees. 8) Understand how to effectively implement the changes associated with restructuring. 9) Develop strategies for managers to resolve conflict in teams and to establish a climate that is conducive to communication. 10) Gain skills about how managers can train people effectively and avoid conflicts in the workplace.
MODE OF DELIVERY	Face to face
PRE-REQUISITES OF THE COURSE	No
RECOMMENDED OPTIONAL PROGRAMME COMPONENT	No
COURSE DEFINITION	The aim of this course is to improve the managerial skills of the attendants by teaching the basic information about quality management and encouraging them for using the quality management problem-solving tools by practice. Today there are commonly known basic quality concepts that lack the theoretical framework to be used for solving managerial issues in daily work life. Therefore, it is needed a theory-practice integration in quality management. The main idea of this course is to encourage the attendants to develop fast, creative and practical solutions for the daily managerial issues through quality management when it is needed in case studies or training activities.
COURSE CONTENTS	WEEK TOPICS 1st Week The Total Quality Approach to Quality Management:Achieving Organizational Excellence 2nd Week Quality and Global Competitiveness 3rd Week Strategic Management:Planning and Execution for Competitive Advantage 4th Week Quality Management,Ethics and Corporate Social Responsibility 5th Week Partnering and Strategic Alliances 6th Week Quality Culture:Changing Hearts,Minds and Attitudes 7th Week Customer Satisfaction,Retention and Loyalty 8th Week Midterm Exam 9th Week Employee Empowerment 10th Week Leadership and Change 11th Week Team Building and Teamwork 12th Week Effective Communication 13th Week Education and Training 14th Week Overcoming Politics,Negativity and Conflict in the Workplace
RECOMENDED OR REQUIRED READING	Quality Management for Organizational Excellence:Introduction to Total Quality,7th Ed.(New International Edition). David L.Goetsch,Stanley Davis,Pearson,2013
PLANNED LEARNING ACTIVITIES AND TEACHING METHODS	Lecture,Discussion,Questions/Answers
ASSESSMENT METHODS AND CRITERIA	Quantity Percentage(%) Mid-term 1 40 Quiz 1 10 Total(%) 50 Contribution of In-term Studies to Overall Grade(%) 50 Contribution of Final Examination to Overall Grade(%) 50 Total(%) 100
ECTS WORKLOAD	Activities Number Hours Workload Midterm exam 1 2 2 Preparation for Quiz 1 2 2 Individual or group work Preparation for Final exam 1 55 55 Course hours 14 3 42 Preparation for Midterm exam 1 50 50 Laboratory (including preparation) Final exam 1 2 2 Homework Total Workload 153 Total Workload / 30 5,1 ECTS Credits of the Course 5
LANGUAGE OF INSTRUCTION	English
WORK PLACEMENT(S)	No