At the end of this course, the students; 1) Know the concept and historical development of Quality 2) Know the fundamental concepts about Quality Management and Total Quality Management. 3) Know the fundamental concepts about Quality Culture, Quality Costs, Strategic Management, Customer Satisfaction and Loyalty, Leadership and Team. 4) Know and use Problem Solving Tools in Quality Management and Continuous Improvement Techniques. 5) Understand Process Management and Benchmarking. 6) Understand and use Quality Management Tools and Techniques. 7) Have knowledge of Just in Time Production / Lean Production, Quality Assurance and ISO 9000.
MODE OF DELIVERY
Face to face
PRE-REQUISITES OF THE COURSE
No
RECOMMENDED OPTIONAL PROGRAMME COMPONENT
Man471 Contemporary Approaches in Management
COURSE DEFINITION
Within the scope of this course; It is aimed to introduce students to the concepts of quality management, its development, tools, objectives, elements, techniques and to enable them to understand its use as a competitive and strategic management tool in businesses.
COURSE CONTENTS
WEEK
TOPICS
1st Week
Introduction to the course: The concept and historical development of Quality.
2nd Week
Total Quality Management, Strategic Management
3rd Week
Quality Culture, Quality Costs
4th Week
Customer Satisfaction and Loyalty, Leadership
5th Week
Team Building and Teamwork
6th Week
Quality Management Tools
7th Week
Mid-term Exam
8th Week
Problem Solving and Decision Making
9th Week
Process Management
10th Week
Statistical Process Control
11th Week
Benchmarking
12th Week
Continuous Improvement Techniques
13th Week
Just in Time Production / Lean Production
14th Week
Quality Assurance and ISO 9000, Overall Assessment and Review
15th Week
RECOMENDED OR REQUIRED READING
Goetsch, D.L., & Davis, S.B. (2016). TOPLAM KALİTE YÖNETİMİ -Örgütsel Mükemmellik İçin-Toplam Kaliteye Giriş. Nobel Akademik Yayıncılık, Ankara
PLANNED LEARNING ACTIVITIES AND TEACHING METHODS
Lecture,Discussion
ASSESSMENT METHODS AND CRITERIA
Quantity
Percentage(%)
Mid-term
1
40
Other
1
10
Total(%)
50
Contribution of In-term Studies to Overall Grade(%)
50
Contribution of Final Examination to Overall Grade(%)
50
Total(%)
100
ECTS WORKLOAD
Activities
Number
Hours
Workload
Midterm exam
1
2
2
Preparation for Quiz
0
0
0
Individual or group work
14
1
14
Preparation for Final exam
1
50
50
Course hours
14
4
56
Preparation for Midterm exam
1
35
35
Laboratory (including preparation)
0
0
0
Final exam
1
2
2
Homework
0
0
0
Total Workload
159
Total Workload / 30
5,3
ECTS Credits of the Course
5
LANGUAGE OF INSTRUCTION
Turkish
WORK PLACEMENT(S)
No
KEY LEARNING OUTCOMES (KLO) / MATRIX OF LEARNING OUTCOMES (LO)
