At the end of this course, the students; 1) know the concepts about total quality management and its historical evolution. 2) have knowledge about the total quality management applications in Turkey. 3) have knowledge about the fundamental concepts of quality management. 4) can use problem solving tools and applications about quality management. 5) has the competency to use concepts about process, system, continuous improvement, problem solving, monitoring, measurement and assessment. 6) has knowledge about international quality standard systems. 7) can develop contents about financial measurements, performance measurements, internal and external audit product realization, procurement, measurement analysis assessment, monitoring evaluation. 8) gain skills about the coordination of direct and indirect processes, knowledge exchange, interdisciplinary team work, verification, validity, documentation and continuous improvement.
MODE OF DELIVERY
Face to face
PRE-REQUISITES OF THE COURSE
No
RECOMMENDED OPTIONAL PROGRAMME COMPONENT
None
COURSE DEFINITION
The aim of this course is to improve the managerial skills of the attendants by teaching the basic information about quality management and encourage them for using the quality management problem solving tools by practice. Today there are common known basic quality concepts that lacks the theoretical framework to be used for solving managerial issues in daily work life. Therefore, it is needed a theory-practice integration in quality management. The main idea of this course is to encourage the attendants to develop fast, creative and practical solutions for the daily managerial issues through quality management when it is needed in case studies or training activities.
COURSE CONTENTS
WEEK
TOPICS
1st Week
Introduction to the course
2nd Week
Discussion of pretesting, evolution of quality systems, traditional structure
3rd Week
Concept of prosess, process
4th Week
Resource management
5th Week
Human resources management
6th Week
Plan and planning, cases
7th Week
Data gathering and provision of information
8th Week
Mid-term examination
9th Week
Presentations and discussion
10th Week
Process chain, interprocess communication and interaction
11th Week
Goal setting, input characteristics, value added
12th Week
Input-output linkage
13th Week
PDCA cycle
14th Week
Feedback, presentation of assignments (continuous improvement)
RECOMENDED OR REQUIRED READING
Current articles and handouts distributued by the instructor
PLANNED LEARNING ACTIVITIES AND TEACHING METHODS
Lecture,Discussion,Project
ASSESSMENT METHODS AND CRITERIA
Quantity
Percentage(%)
Mid-term
1
20
Assignment
4
30
Project
1
20
Total(%)
70
Contribution of In-term Studies to Overall Grade(%)
70
Contribution of Final Examination to Overall Grade(%)
30
Total(%)
100
ECTS WORKLOAD
Activities
Number
Hours
Workload
Midterm exam
1
3
3
Preparation for Quiz
Individual or group work
14
3
42
Preparation for Final exam
1
70
70
Course hours
14
3
42
Preparation for Midterm exam
1
60
60
Laboratory (including preparation)
Final exam
1
3
3
Homework
4
12
48
Project
1
40
40
Total Workload
308
Total Workload / 30
10,26
ECTS Credits of the Course
10
LANGUAGE OF INSTRUCTION
Turkish
WORK PLACEMENT(S)
No
KEY LEARNING OUTCOMES (KLO) / MATRIX OF LEARNING OUTCOMES (LO)
